Archive for August, 2014

  • Is It Too Easy To Say Sorry?

    August 21st, 2014

    Sorry isn’t the hardest word anymore…. Do you decide that you are going to say sorry even before you have done anything? How many times do you say sorry every […]

  • 40 Secrets to Excellent Customer Engagement

    August 12th, 2014

    ….and still counting I am indebted to those experts who took the time to contribute their excellent insight to help improve my previous post, 34 Secrets of Better Customer Engagement. […]