Archive for 2014

  • 40 Secrets to Excellent Customer Engagement

    August 12th, 2014

    ….and still counting I am indebted to those experts who took the time to contribute their excellent insight to help improve my previous post, 34 Secrets of Better Customer Engagement. […]

  • 34 Secrets to Better Customer Engagement

    July 29th, 2014

    ….and counting, so that you can make more money! Sales make the world go round; no sales = no business = no income. Sales happen when customers engage with your […]

  • Business Productivity Time Well Spent

    July 18th, 2014

    How many times do you suddenly realise that the whole morning has gone and you don’t seem to have made the most of it? It’s so easy to waste such […]

  • 9 Simple Ways to Keep Your Clients Close

    June 25th, 2014

    I’m pleased to share this guest post with you written by Tori Atkinson from Win that Bid – which was inspired by my Don’t Throw Away A Customer Unless You […]

  • How do you describe your brand?

    June 12th, 2014

    We all have our own opinions about the different brands that we interact with; some we agree with others and some we don’t. What do the following brand say to […]

  • Don’t throw away a customer unless you want to

    May 28th, 2014

    Losing a good client is bad enough but when it’s one of your best and you didn’t have to lose them then that’s heart-breaking. It’s also a wake-up call! Losing […]

  • Don’t ask don’t get

    May 14th, 2014

    This is my third most used phrase after “businesses go bust because they run out of cash” and ” business would be easy without customers and staff”. But the ‘don’t […]

  • How to make meetings better

    May 6th, 2014

    Is your diary packed to the rafters; no time to do the important work; is your day filled with an endless round of coffee and biscuits? Wow, don’t they waste […]

  • And Then The Bread Roll Arrived…

    April 15th, 2014

    My lovely hubbie and I had arrived at the restaurant. A beautiful setting, well designed posh place. There was plenty of room between the tables so we could have our […]

  • You Know You Can, But Should You?

    April 8th, 2014

    Debbie is the MD of a successful and very busy business, but is continually battling the in-tray because she has found it difficult to delegate. She started the business and […]