Losing a good client is bad enough but when it’s one of your best and you didn’t have to lose them then that’s heart-breaking. It’s also a wake-up call!

When I am coaching a business, this is my third most used phrase. The first is "businesses go bust because they run out of cash" and the second is "business would be easy without customers and staff". But the "don't ask don't get" phrase can be the difference between added success and staying just where you are.

Is your diary packed to the rafters; no time to do the important work; is your day filled with an endless round of coffee and biscuits? Wow, don’t they waste time and increase the waistline too.