Improving Customer & Employee Engagement using Dice

dice90% of businesses aren’t bothered what customers or employees think, believe, say or do. Engagement isn’t important in their companies but then they are the ones who are muddling along, not making any money or having any fun!

The stats speak for themselves:

  • 1/3rd of employees wouldn’t recommend their own company
  • 71% end a company realtionship because of poor customer service
  • For every complaint there are 26 silent complaints, who just walk away
  • It just costs so much time, effort and money to acquire a new customer – even twice is one times too many

Wouldn’t it be amazing if you knew exactly what your customers wanted; what your employees thought about you and the gaps between the two? Understanding customer and employee engagement is the difference between mediocre and meteroic growth.

Of course, you can and do talk to your team and customers; you have feedback forms, ask questions etc. But, how do you make sure that you ask them the same questions, capture, compare & interrogate the answers to identify trends, opportunities and risks?

It’s hard when you don’t have the time or the right tools to do the job. But we do.

Using our expertise, and natty bit of software called Dice, we’ll uncover the magic and the mayhem; opportunities for you to exploit and risks to manage. We’ll help you replicate all of the magic, as well as removing the mayhem. The end result; more sales and improved profits.

Email or give us a call now, 07885 197 364 and we’ll pop in, explain it all and then you can decide if you want to uncover those gems. It’ll take an hour of your time and when you go ahead it will cost you less than a database cleanse – something we also do.

We’ll even bring the cake!

Very few businesses have learnt from Warren Buffet; Rule No. 1, Never Lose a Customer and Rule No. 2, Never Forget Rule No. 1

 

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