Archive for the ‘general’ Category

  • The Ultimate Success Guide to Marginal Gains in Business

    October 17th, 2016

    Change in all its forms has fascinated me for years but it’s marginal gains that has my special attention. In this Ultimate Success Guide, I’ve collated the very best observations, […]

  • 35 Secrets to Profitable Employee Engagement

    September 1st, 2014

    Employee Engagement Running a business would be easy without customers and staff! But don’t jettison them; the reality is, you need both. And you need both of them to be […]

  • 40 Secrets to Excellent Customer Engagement

    August 12th, 2014

    ….and still counting I am indebted to those experts who took the time to contribute their excellent insight to help improve my previous post, 34 Secrets of Better Customer Engagement. […]

  • 34 Secrets to Better Customer Engagement

    July 29th, 2014

    ….and counting, so that you can make more money! Sales make the world go round; no sales = no business = no income. Sales happen when customers engage with your […]

  • 9 Simple Ways to Keep Your Clients Close

    June 25th, 2014

    I’m pleased to share this guest post with you written by Tori Atkinson from Win that Bid – which was inspired by my Don’t Throw Away A Customer Unless You […]

  • How do you describe your brand?

    June 12th, 2014

    We all have our own opinions about the different brands that we interact with; some we agree with others and some we don’t. What do the following brand say to […]

  • Don’t throw away a customer unless you want to

    May 28th, 2014

    Losing a good client is bad enough but when it’s one of your best and you didn’t have to lose them then that’s heart-breaking. It’s also a wake-up call! Losing […]

  • Don’t ask don’t get

    May 14th, 2014

    This is my third most used phrase after “businesses go bust because they run out of cash” and ” business would be easy without customers and staff”. But the ‘don’t […]

  • Autumn Winter Training Courses

    August 21st, 2013

    As we say goodbye to summer – hopefully not too quickly – I am pleased to publish my Autumn Winter training schedule for business owners and managers. My mission is […]

  • Image credit: wingdray / 123RF Stock Photo

    How to Set Up Your Foreign Exchange Services

    June 25th, 2013

    Your business is going well and now the import / export market is calling. There is a lot to consider – not least the arrangements for your currency exchange and […]