Archive for the ‘Customer Retention’ Category

  • 2 Young Boys on Mobile Phones

    34 Secrets to Better Customer Engagement

    July 29th, 2014

    ….and counting, so that you can make more money! Sales make the world go round; no sales = no business = no income. Sales happen when customers engage with your […]

  • 4 Green Russian Dolls

    9 Simple Ways to Keep Your Clients Close

    June 25th, 2014

    I’m pleased to share this guest post with you written by Tori Atkinson from Win that Bid – which was inspired by my Don’t Throw Away A Customer Unless You […]

  • Alfa Romeo Car

    How Do You Describe Your Brand?

    June 12th, 2014

    We all have our own opinions about the different brands that we interact with; some we agree with others and some we don’t. What do the following brand say to […]

  • Pile of Jeans

    Don’t Throw Away a Customer Unless You Want to

    May 28th, 2014

    Losing a good client is bad enough but when it’s one of your best and you didn’t have to lose them then that’s heart-breaking. It’s also a wake-up call! Losing […]

  • Bread Roll

    And Then The Bread Roll Arrived…

    April 15th, 2014

    My lovely husband and I had arrived at the restaurant. A beautiful setting, well designed posh place. There was plenty of room between the tables so we could have our […]

  • Buying and Selling at the Bazaar

    You Need Employees and Customers to Sell Your Products

    April 1st, 2014

    Business would be easy without customers and staff; then business is never easy; if it was everyone would be doing it, wouldn’t they? People are one of your greatest assets, […]

  • Stack of One Pound Coins

    How Much Should You Spend on Marketing?

    March 11th, 2014

    So how much should you spend on marketing? A tricky one to call but as it’s so much easier nowadays to see what your marketing budget is achieving it’s much […]

  • Red Apples on a Tree

    Don’t Mess Up a New Customer Enquiry

    March 4th, 2014

    Getting leads, sales and customer enquiries for your business is one of the top challenges for any company. In my experience, getting new customers  is one aspect that most companies need […]

  • arrow in a dart board

    How to Target New Clients

    February 11th, 2014

    Since you started your business you will have been acquiring clients, some profitable others not. Some nice to do business with, others, well you know what I mean….. In the […]

  • building full of rubbish

    Garbage in Garbage Out

    February 4th, 2014

    In one of my master classes we take a look at the value of your business and how you can maximise it. Nearly everybody is surprised to see ‘customer database’ […]