Nearly every SME’s I meet doesn’t have a business forecast. Some have a cash flow forecast but that’s about it. At least those with a cash flow forecast will be able to track cash and that’s important.

If you are thinking of automating anything in your business that will impact the customer, consider these questions first.....

If you want to make a sale you have to make it easy for customers to do business with you. The more barriers and hoops you put in the way for your customers the less likely they are to buy from you. After all most of us want an easy life – so why do some companies just make it so hard to do business with?

Perception is reality in the mind of the beholder. You might think that you have a great business but if just a few of your customers, suppliers or employees don’t believe that you could be in real trouble! It takes years to build a reputation and minutes to destroy it.