Whatever you may think, no-one will ever be as passionate about your business as you are - FACT? They can't be; it's not theirs!

Most of the business owners I work with want to sell their business, for lots of money and retire. Family businesses generally have a different agenda but whatever your goal you need to build value in your business.

Consistency was definitely a theme and this got me thinking about how inconsistent we are in our businesses, especially how inconsistent our delivery of customer experience is to our clients. Not always, but our delivery, our product quality, availability, our service and of course our moods, can be so inconsistent.

Problem solving is challenging but it’s critical to business success. But too many businesses spend far too much time, money and energy putting up with problems in their businesses rather than solving them.

Everyone knows it's more expensive to secure a brand-new client than it is to get more business from our existing clients. We also know that whilst we are hard at work chasing new clients we are probably leaking existing customers because they are feeling unloved.
So here are 10 tactics you could employ quickly and easily.

The Why and How to Set Worthwhile Business Objectives.
Before the 'how' let's ask why we should set business objectives, goals or targets. It doesn't matter what you call them. The important bit is to set them.....:

All businesses have suppliers but have you thought what the implications are for your business if your supplier lets you down or worse still goes out of business?

… But why?
Bank managers, angel investors and many, many failed business owners will all tell you that profitable businesses go bust. Why? Because they run out of cash!

It’s official! 60% of SME businesses don’t track any Key Performance Indicators (KPI) at all. Almost 2/3rds of respondents confirmed that monthly KPIs are non-existent in their business