It takes years to build a great and valuable reputation and it only takes minutes to destroy it. Understanding reputation and reputational risk management are both crucial to the success of your business.

You should be. Without our curiosity we never learn and a life (or a business) without learning is, well, just dull.

I’m constantly curious about my clients, their industries, how someone does something, new technology, different ideas…. The list is endless.

How many of your "customers" repeat purchase from you? Do you know? I ask because so many companies don't know or don’t care. Here's the answer....