Change in all its forms has fascinated me but marginal gains has my special attention. In this Ultimate Success Guide, I’ve collated the best observations, comments, thought leadership, examples and education for you.

As a coach I ‘observe’ all the time; actions, voice, pauses, phrases, excuses and so on. But listening to Sir Alex made me wonder if I really do ‘observe’ enough and what do I do with my observations?

Two years after I published my Don’t Ask Don’t Get blog post, I’m still amazed that it’s such a new concept to many of the people I meet. The most surprising thing is that it hasn’t even crossed their mind to ask for anything at all.

We know when we’re dealing with a Grown-Up Business. It’s an enjoyable experience that we want to repeat over and over again. We feel valued, we’re treated well, and everything runs smoothly without hiccups.

Remember the days before you started your business? The energy, drive, passion, and determination that drove you to launch your company?You’d celebrate small successes, burn the midnight oil.....

We all love a bargain and of course, we all know an eBay queen; don’t we? I do, her name is Julie. A conservatory, garden house and a beautiful leather designer sofa for around £500 – all 3 items were £19,500 less than shop prices.

I’m sure that you’ve heard of ISO 9001 or perhaps 14001, but do you know why companies work hard to gain the certification?
Easy. They make more money.

Let me ask you this…. Would you be more likely to employ a web designer because someone recommended them or because you found then on a Google search? I know what I’d do – a recommendation trumps any other marketing; every time.

Whichever way you voted, it’s clear that we’re going to have to get on with it! The world is different, but in many ways it’s just the same. Uncertain times will become the norm; at least for the next 2-3 years. Perhaps not a great place for a business to be, but then history has […]