If we start from the premise that customers dislike inconsistency, inconvenience and incompetence then we must also understand that customers won’t like chaos or confusion.

I’m back and I’m full of energy, enthusiasm, clarity and drive. Why? Because I’ve had a nice long break. My brain had rest, allowing it time to clear out the irrelevant junk that was bumping around in my head.

A couple of weeks ago 3 of my clients were asked to present at a business success conference. All had grown their businesses over the last 3 years and were asked for their top 5 entrepreneurial tips for growing a successful business. Here they are:

You should be. Without our curiosity we never learn and a life (or a business) without learning is, well, just dull.

I’m constantly curious about my clients, their industries, how someone does something, new technology, different ideas…. The list is endless.

How many of your "customers" repeat purchase from you? Do you know? I ask because so many companies don't know or don’t care. Here's the answer....

Books are inspirational, influential and sometimes life changing. As I wrote my book The Grown-Up Business I found myself quoting Sam Carpenter. Read the story here

Business owners I salute you. If you run a trading business, then I congratulate you. Running a business can be exhilarating, fun, and profitable, but sadly it is not all plain sailing,

As the Internet has flourished, we have witnessed the growing demand for ‘free’ content. I share hints, tips and thought provoking comment, I also have a couple of e-books - Its all free.
This is my marketing collateral, but others had a different idea....

When we work in corporate life we are usually bold enough to ask for a pay rise. So, why are we hell bent on charging as little as possible when we start working for ourselves?