Does everybody in your organisation know who does what? Perhaps the most common statement uttered in your office is ‘It’s Not My Job’!
When your employees know what they have to do, why, how and when, everything runs smoothly.

A business owner’s life is a very busy one! But it doesn’t have to be that way. Why is it that some business owners work part time, have lots of holidays, but you have your nose to the grind stone 24/7? Well, the so called ‘part-timers’ have worked out how to get things done efficiently and effectively.

Oh but they do….. and when (not if) you’re found out it’s going to be expensive, very expensive!
It takes years to build a reputation and minutes to destroy it.

If we start from the premise that customers dislike inconsistency, inconvenience and incompetence then we must also understand that customers won’t like chaos or confusion.

I’m back and I’m full of energy, enthusiasm, clarity and drive. Why? Because I’ve had a nice long break. My brain had rest, allowing it time to clear out the irrelevant junk that was bumping around in my head.

A couple of weeks ago 3 of my clients were asked to present at a business success conference. All had grown their businesses over the last 3 years and were asked for their top 5 entrepreneurial tips for growing a successful business. Here they are:

You should be. Without our curiosity we never learn and a life (or a business) without learning is, well, just dull.

I’m constantly curious about my clients, their industries, how someone does something, new technology, different ideas…. The list is endless.

How many of your "customers" repeat purchase from you? Do you know? I ask because so many companies don't know or don’t care. Here's the answer....

Books are inspirational, influential and sometimes life changing. As I wrote my book The Grown-Up Business I found myself quoting Sam Carpenter. Read the story here