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September 17, 2013
How to Annoy your Customers with Automated Actions

If you are thinking of automating anything in your business that will impact the customer, consider these questions first.....

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July 23, 2013
First Impressions Count

Our first impressions of people we meet really count in business – those first few seconds can make or break a future business relationship. Here's a cautionary tale.....

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May 28, 2013
Are You Listening to Your Customers?

Social media, Twitter, Google +, Facebook, trip advisor etc. may be the marketing tools in vogue just now but how much time are you spending listening to what your customers are saying about you?

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February 19, 2013
Why are Customer Surveys so Crucial to Business Success?

Customers always dictate the success or failure of any business and yours will be no different.

But why is it that we rarely ask our customers what they think of us and that is why Customer surveys are so crucial to business success?

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January 15, 2013
I’m a Customer Please Ignore Me

So many tools and apps are the same (at least they seem that way to me).  Essentially they solve the same problem – but when they go wrong, as a business owner, you want someone to solve the problem for you. And guess what, generally we are happy to pay if we have done the damage.

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October 9, 2012
How Well Do You Know Your Business Competitors?

In this blog we will concentrate on those business competitors who are occupying the same space as you, rather than the wider competition

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August 24, 2012
Making the Most of Business Exhibitions

It must be that time of year when exhibition sales companies gear up for the Autumn sales push because many of my clients are now wrestling with the dilemma: To Exhibit or Not.

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August 21, 2012
How to Use Your Network

Over the years networking events have gone up and down the business popularity ladder several times. There are many exponents of these networking events; any number of groups willing to take your money to facilitate groups, setting up gender specific groups, industry specific groups or just a random group.

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June 26, 2012
Where the Rubber Hits the Road

Part one of this guest blog from Steve Jessop has prompted lots of discussion. Prepare to learn some more from an insider's view of  'Where The Rubber Hits The Road'....

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