Two years after I published my Don’t Ask Don’t Get blog post, I’m still amazed that it’s such a new concept to many of the people I meet. The most surprising thing is that it hasn’t even crossed their mind to ask for anything at all.

We know when we’re dealing with a Grown-Up Business. It’s an enjoyable experience that we want to repeat over and over again. We feel valued, we’re treated well, and everything runs smoothly without hiccups.

Remember the days before you started your business? The energy, drive, passion, and determination that drove you to launch your company?You’d celebrate small successes, burn the midnight oil.....

We all love a bargain and of course, we all know an eBay queen; don’t we? I do, her name is Julie. A conservatory, garden house and a beautiful leather designer sofa for around £500 – all 3 items were £19,500 less than shop prices.

I’m sure that you’ve heard of ISO 9001 or perhaps 14001, but do you know why companies work hard to gain the certification?
Easy. They make more money.

Let me ask you this…. Would you be more likely to employ a web designer because someone recommended them or because you found then on a Google search? I know what I’d do – a recommendation trumps any other marketing; every time.

Whichever way you voted, it’s clear that we’re going to have to get on with it! The world is different, but in many ways it’s just the same. Uncertain times will become the norm; at least for the next 2-3 years. Perhaps not a great place for a business to be, but then history has […]

Does everybody in your organisation know who does what? Perhaps the most common statement uttered in your office is ‘It’s Not My Job’!
When your employees know what they have to do, why, how and when, everything runs smoothly.

Last week, I asked a business, ‘How big is your target market’? Full of pride they said 1.2million. This number was the size of all small and micro companies in the UK SME market. I waited for them to cut that figure into smaller more manageable segments but they didn’t. This is what you should do