Working in a B2B industry offers an extra level of pressure to business owners, as losing just one of your clients can have a dramatic impact on your revenue - not to mention your reputation

We all have our own opinions about the different brands that we interact with; some we agree with others and some we don’t. What do the following brand say to you? John Lewis, Aldi, Primark, Alfa Romeo, Skoda or BMW?

Losing a good client is bad enough but when it’s one of your best and you didn’t have to lose them then that’s heart-breaking. It’s also a wake-up call!

When I am coaching a business, this is my third most used phrase. The first is "businesses go bust because they run out of cash" and the second is "business would be easy without customers and staff". But the "don't ask don't get" phrase can be the difference between added success and staying just where you are.

Is your diary packed to the rafters; no time to do the important work; is your day filled with an endless round of coffee and biscuits? Wow, don’t they waste time and increase the waistline too.

My lovely husband and I had arrived at the restaurant. A beautiful setting, well designed posh place. Just a few tables so we could have our own conversation rather than having to listen to the table next to us, you know what I mean! Everything seemed perfect and then....

Debbie is the MD of a successful and very busy business but is continually battling the in-tray because she has found it difficult to delegate. She started the business and knows how to do everything and most of the time she does!

Business would be easy without customers and staff; then business is never easy; if it was everyone would be doing it, wouldn’t they? People are one of your greatest assets, but...

Now as I pen the final chapters of my book; The Grown-Up Business, I can once again reflect on what I've learnt.