As a business leader it is your responsibility to solve, or to make sure that, problems are solved. Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.

So the TIGER (Thames Gateway Innovation, Growth and Enterprise) fund has been launched although it’s not open for applications until 8 April. It is sure to be swamped with applications for the £20M on offer as match funded interest free loans that are unsecured. But how do you stand out from the crowd and make […]

Problem solving is challenging but it’s critical to business success. But too many businesses spend far too much time, money and energy putting up with problems in their businesses rather than solving them.

I've always been puzzled as to why internal communications always comes at the bottom of the to-do list. I found that many businesses are great at communicating externally but when it comes to internal communications it's just a mess.

ID&C Ltd Case Study - Business Coaching As a 20 year old business we had done well, very well; good growth, good profit, innovative products that customers wanted to buy, a successful business. So why did we engage business coach? Well, we didn't know that we really needed business coaching until we met Shirley Mansfield […]

As we wake this morning we yet again ask ourselves that ever recurring question – how am I going to cram 20 hours of work into an 8, 10 or 12 hour day? The ‘to do’ list just seems to multiply overnight, and that’s without all the things I thought about just as I was going to sleep

Everyone knows it's more expensive to secure a brand-new client than it is to get more business from our existing clients. We also know that whilst we are hard at work chasing new clients we are probably leaking existing customers because they are feeling unloved.
So here are 10 tactics you could employ quickly and easily.

The Why and How to Set Worthwhile Business Objectives.
Before the 'how' let's ask why we should set business objectives, goals or targets. It doesn't matter what you call them. The important bit is to set them.....:

Customers always dictate the success or failure of any business and yours will be no different.

But why is it that we rarely ask our customers what they think of us and that is why Customer surveys are so crucial to business success?